Patients Know Best

Registration 5

• Creating an NHS Login
• Problems registering for Patients Know Best
• NHS Login: Matching error
• How to register if your invitation has expired
• Adding a carer or accessing someone else's PKB record

Logging into your record 4

• If you’ve forgotten your password
• If your security answers aren't accepted when resetting your password
• Contact details for password enquiries
• Using Two-Factor Authentication (2FA)

Notifications 1

• Email notifications

Your Account 2

• Updating your demographics
• Stopping use of Patients Know Best

Appointments 4

• Appointment cancellation or rebooking
• I've received an appointment but there's no letter in my record
• You’re not registered but you've received an email from us about a new appointment in your patient record
• Contact details for appointment enquiries

Record contents 4

• Why can't I see my test results?
• Can't open a letter or document?
• What information can I see in my record?
• Prescriptions

Sharing 1

• Understanding New Team Invites

Other 2

• I need medical advice
• Accessibility