Two-Factor Authentication (2FA), also known as Multi-Factor Authentication (MFA), adds an extra layer of security to your PKB account. Here's what you need to know about 2FA with Patients Know Best.

Important: 2FA Is Optional for PKB Users


Most PKB users do not need an authenticator app to access their health records.

  • If you use NHS Login: You already have security through NHS Login's verification process. You do not need to set up additional 2FA for PKB.
  • If you log in with PKB directly: 2FA is an optional security feature you can choose to enable, but it is not required.


Two Ways to Log In to PKB

NHS Login (Recommended)

  • Uses the NHS's security system with text message codes or biometric login

  • Does not require a separate authenticator app
  • Most users in England use this method


Direct PKB Login

  • Uses your PKB email and password
  • Optional 2FA can be added for extra security
  • Only needs an authenticator app if you choose to enable 2FA


Setting Up 2FA for Direct PKB Login (Optional)

If you choose to add 2FA to your direct PKB login:

  1. Download an authenticator app such as:
    • Google Authenticator
    • Microsoft Authenticator
    • Authy
    • Any other compatible TOTP (Time-based One-Time Password) app
  2. In PKB, go to Profile > Security > Two-Factor Authentication
  3. Follow the on-screen instructions to connect your authenticator app


FAQ

Logging In with 2FA Enabled

If you've enabled 2FA for your PKB account:

  1. Enter your email and password as usual
  2. Open your authenticator app
  3. Enter the 6-digit code shown in the app
  4. You'll now be logged into your record


If You Can't Access Your 2FA Codes

If you lose access to your authenticator app:

  • Use NHS Login instead if you've connected it to your PKB account
  • Contact your healthcare provider if you can't use NHS Login
  • Your provider can verify your identity and request 2FA to be disabled


Disabling PKB 2FA

  1. Go to Profile > Authenticator.

  2. Enter the code from your authenticator app.

  3. Click ‘Disable.’

Key Points to Remember

  • 2FA is an optional extra security feature for PKB
  • Most users do not need an authenticator app to access their health records
  • NHS Login users already have security through the NHS Login system
  • You only need an authenticator app if you specifically choose to enable 2FA on a direct PKB login


For help with NHS Login codes, contact the NHS App team.