Knowledge base

Account Management

Registration 5

• What is Patients Know Best?
• Creating an NHS Login
• Problems registering for Patients Know Best
• NHS Login: Matching error
• How to register if your invitation has expired

Logging into your record 5

• If you’ve forgotten your password
• If your security answers aren't accepted when resetting your password
• Can’t log in using NHS Login?
• Contact details for password enquiries
• Using Two-Factor Authentication (2FA)

Notifications 2

• Email notifications
• NHS App notifications

Your Account 2

• Updating your demographics
• Stopping use of Patients Know Best

Patient Record

Appointments 3

• You’re not registered but you've received an email from us about a new appointment in your patient record
• Contact details for appointment enquiries
• Understanding and Managing Your Appointments in PKB

Record contents 4

• Why can't I see my test results?
• Can't open a letter or document?
• What information can I see in my record?
• Navigating your PKB record and the NHS app

Sharing 3

• How to register as a carer for a child
• How to register as a carer for an adult
• Understanding New Team Invites

Other 3

• The Welcome Message on Your Homepage
• I need medical advice
• Accessibility

Renal Patients 0

Handbook

Contact details 0