At Patients Know Best, we send email notifications to keep you informed about changes to your health record. These updates are designed to ensure you don’t miss critical information, such as new appointments, documents, or messages from your healthcare team.
To avoid overwhelming you, we group some updates while sending others immediately:
- Time-sensitive notifications, such as new messages or documents, new or updated future appointments, plans, changes to who has access to your record, upcoming events, and password resets are sent as they occur.
- Other updates, such as test results, allergies, diagnoses, medications, measurements, files and journal entries, are limited to a maximum of one email notification per day.
If you’d like to tailor the frequency of notifications, you can adjust your preferences in your record.
Managing your notification preferences
You’re in control of how often you hear from us. To change your settings:
- Open your Profile page in Patients Know Best.
- Under Notification Preferences, choose your preferred option:
- Default: You’ll receive time-sensitive notifications as they occur, while other updates will be limited to a maximum of one email per day.
- Time-sensitive only: You’ll only receive email notifications about appointments, documents, messages, plans, questionnaires, sharing changes and password resets.
If you choose Time-sensitive only, you will still receive notifications for changes made to the records of people you care for, such as a child or someone whose record you manage.
Why have I been notified about a new team?
When a healthcare team connects to your record, it means they hold information about your care. This team could be one you’ve recently interacted with or one involved in your care in the past.
Sometimes, the name of the team might not be familiar. This is often because healthcare providers share resources, such as laboratories or clinics. For instance, a hospital you’ve never visited might appear in your record because it processed your test results.
By registering for PKB, you can view your record and manage who can access your information. If you have questions about a specific team, we recommend contacting your healthcare provider directly for clarification.
→ Register for Patients Know Best
For unregistered patients
If you’re not registered for Patients Know Best, you may still receive notifications about new appointments or other updates. These emails are sent because your healthcare provider uses PKB to manage your records securely and we want to give you the option to see this information.