Logging into your record

If you’ve forgotten your password
If you can't log in to your Patients Know Best (PKB) account because you've forgotten your password, follow these steps to regain access: Option...
Fri, 28 Feb, 2025 at 11:22 AM
If your security answers aren't accepted when resetting your password
If you’re having trouble resetting your password because the system isn’t accepting your security answers, don’t worry. This guide explains how to troublesh...
Mon, 10 Feb, 2025 at 3:02 PM
Can’t log in using NHS Login?
If you’re having trouble logging in to your Patients Know Best (PKB) account using your NHS login, don’t worry. We’ll guide you through the most common issu...
Wed, 29 Jan, 2025 at 1:36 PM
Contact details for password enquiries
If you have not been able to reset your password by answering the security questions created when registering for your patient record, you will need a speci...
Mon, 3 Mar, 2025 at 2:38 PM
Using Two-Factor Authentication (2FA)
Two-Factor Authentication (2FA), also known as Multi-Factor Authentication (MFA), adds an extra layer of security to your PKB account. Here's what you n...
Fri, 28 Feb, 2025 at 1:41 PM