Here’s how to reset your Patients Know Best (PKB) password and regain access to your record.


The easiest way to reset your PKB password is by requesting for a password reset link, which is sent to the email address linked to your patient record.


If you’re unable to access your email or your reset attempts aren’t working, we’ll guide you through alternative steps to regain access.

Login using NHS Login

If you’ve previously accessed Patients Know Best with your NHS login, you can click the blue 'Login with NHS login' button on our sign in page:



Reset Your Password Using the Email Link

  • Go to the Patients Know Best login page: my.patientsknowbest.com.
  • Click 'Forgot Password' beneath the password field.
  • Enter your registered email address and click 'Next'
  • Check your email inbox for a message from Patients Know Best. Click the link in the email to reset your password.
  • Follow the on-screen prompts to create a new password.

Password Requirements:

  • Must be at least 10 characters long.
  • Include at least one uppercase letter, one lowercase letter, one number, and one special character
    • Valid special characters: !"#$%&'*+,-.\:;<=>?@[]^_`{|}~


What to do if you don't receive the email

If the reset email doesn’t arrive:

  • Check the spam or junk folder of your email inbox.
  • Confirm that you’re using the same email address registered to your PKB record.


If you’re still unable to proceed, contact your NHS Trust or care provider. They may need to verify your identity and assist with resetting your password. Please use the map below to search for their contact details.


Please note: Patients Know Best can't reset your password or access your password details or security information. If the password reset doesn't work, please get in touch with your healthcare provider for help.


What to do if you no longer have access to the email account

Your healthcare provider will need to verify your identity before adding a new email address on your record.

You may find their contact details using the map above.

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