What information can I see in my record? :

The information in your Patients Know Best record comes directly from your healthcare provider. What you see may vary depending on where you receive care and what your NHS Trust or clinic shares with Patients Know Best.

If you can’t find specific details in your record, your healthcare provider is the best place to ask. They can confirm what’s available and provide any missing information.

Unfortunately, Patients Know Best support staff can’t update or add records, but we can help with technical issues. If you need assistance, please check our help pages or contact your healthcare provider for more details.

Below you can find a list of UK NHS Trusts and the information they are currently sharing with their patients.

UK REGION

North of England

Calderdale and Huddersfield NHS Foundation Trust	https://www.cht.nhs.uk/patients-visitors/patient-portal/patients-know-best
	Allergy information Appointment information From January 2025 some blood test results
East Cheshire NHS Trust	https://trust.eastcheshire.nhs.uk/corporate-services/go-digital
	Appointment information Appointment letters
Harrogate & District NHS Foundation Trust	https://www.hdft.nhs.uk/patients/patient-portal/
	Outpatient appointment information Request to reschedule or cancel an appointment
Hull University Teaching Hospitals NHS Trust	https://www.hey.nhs.uk/pkb/
	Outpatient appointments Outpatient letters, including appointments, clinic letters and referral acknowledgement letters Inpatient letters Information in the Library – hospital site maps, parking information
Mid Cheshire Hospitals NHS Foundation Trust	https://www.mcht.nhs.uk/patients-and-visitors/my-care-view
	Appointment information and Attend Anywhere link wher applicable Appointment letters GP letters (including outpatient GP letters
Mid Yorkshire Hospitals NHS Trust	https://www.midyorks.nhs.uk/pkb/
	Appointment information Appointment letters Covid-19 results Full blood count (FBC) results Prostate-specific antigen (PSA) results Diagnostic test results Request to cancel and reschedule your outpatient appointment
North Lincolnshire and Goole NHS Foundation Trust	https://www.nlg.nhs.uk/patients/pkb/
	Outpatient appointments Outpatient summaries Discharge summaries Information in the Library – hospital site maps, parking information
South West Yorkshire Partnership NHS Trust	https://www.southwestyorkshire.nhs.uk/service-users-and-carers/patients-know-best/
	Appointment information Allergies
York and Scarborough Teaching Hospitals NHS Foundation Trust	https://www.yorkhospitals.nhs.uk/day-appointments/patients-know-best-appointment-letters-online/
	Appointment information Appointment letters A range of test results

Midlands

Midlands Partnership NHS Foundation Trust	https://www.mpft.nhs.uk/service-users-carers/patients-know-best
	Appointment information Documents (letters from your clinical team) Allergies Questionnaires Care plans
Sherwood Forest Hospitals Trust	https://www.sfh-tr.nhs.uk/for-patients-visitors/nhs-app/
	Outpatient appointment information Outpatient and radiology appointment letters Clinical letters
University Hospitals of Derby and Burton NHS Foundation Trust	https://www.uhdb.nhs.uk/patient-portal/
	Appointment information Letters
University Hospitals of North Midlands NHS Trust	https://www.uhnm.nhs.uk/our-services/patients-know-best/
	Appointment information Appointment letters Referral acknowledgements and other clinic letters.

London

Barking, Havering & Redbridge University Hospitals NHS Trust	https://www.bhrhospitals.nhs.uk/patients-know-best/
	Appointment information
Barts NHS Trust	https://www.bartshealth.nhs.uk/patients-know-best
	Appointment information Appointment and discharge letters Test results
Chelsea and Westminster Hospital NHS Foundation Trust	https://www.careinformationexchange-nwl.nhs.uk/
	Appointment information Appointment and discharge letters Blood test results X-ray and scan reports
Homerton University Hospital NHS Foundation Trust	https://www.homerton.nhs.uk/jmc-pkb/
	Appointment information Outpatient clinic and discharge letters Blood test results X-ray and scan reports
Imperial College Healthcare NHS Trust	https://www.careinformationexchange-nwl.nhs.uk/
	Appointment information Appointment and discharge letters Blood test results X-ray and scan reports
London North West Healthcare Trust	https://www.careinformationexchange-nwl.nhs.uk/
	Appointment information Appointment and discharge letters Blood test results X-ray and scan reports
North East London NHS Foundation Trust	https://www.nelft.nhs.uk/patients-know-best/
	Outpatient appointment information
The Hillingdon Hospitals NHS Foundation Trust	https://www.careinformationexchange-nwl.nhs.uk/
	Appointment information Appointment and discharge letters Blood test results X-ray and scan reports

South of England

Dartford and Gravesham NHS Trust	https://www.dgt.nhs.uk/patients-and-visitors/outpatients-transformation/pkb
	Appointment information Admit and discharge information Electronic Discharge Notifications (EDN) ED outcome letters
East Sussex Healthcare Trust	https://www.esht.nhs.uk/my-health-and-care-record/
	Appointment letters Clinic letters
Essex Partnership University Foundation NHS Trust	https://eput.nhs.uk/patient-carer-and-visitor/patients-know-best/
	Appointment information Appointment letters from outpatient mental health services
Maidstone and Tunbridge Wells NHS Trust	https://www.mtw.nhs.uk/patients-visitors/our-patient-portal/
	Outpatient appointment information Outpatient appointment letters Amend and cancel outpatient appointments
Medway NHS Trust	https://www.medway.nhs.uk/services/patients-know-best/
	Outpatient appointment information Outpatient appointment letters
Mid and South Essex NHS Foundation Trust	https://www.mse.nhs.uk/patients-know-best-pkb
	Outpatient appointment information Inpatient discharge letters Radiology reports
Queen Victoria Hospital	https://onlineservices.qvh.nhs.uk/my-health-and-care-record/
	Appointment information Appointment letters Clinic letters Test results
University Hospitals Sussex NHS Foundation Trust	https://www.uhsussex.nhs.uk/patients-and-visitors/records/my-health-care
	Appointment information Appointment and discharge letters Blood test results Radiology reports

Wales

Swansea Bay University Health Board	https://sbuhb.nhs.wales/hospitals/a-z-services/digital-services1/swansea-bay-patient-portal/
	Outpatient letters Clinic letters Selected blood test results