Please note: The Patients Know Best support team cannot provide information about your appointments or send appointment letters.
If you wish to cancel or rebook an appointment you have been notified about in your patient record, you will need to speak with your healthcare provider.
Some organisations offer appointment messaging via your patient record. This allows a patient to send secure messages to the appointments team to cancel or reschedule appointments. If this functionality has not been enabled by your healthcare provider, please contact the phone number or email address shown on your appointment letter.
If your healthcare provider does offer this service, you will see options to reschedule or cancel your appointment up until 72 hours before your appointment.
If the options to cancel or reschedule your appointment are available, they will appear both in the actions menu and alongside the appointment details:
Once you have selected an option, you will be taken through a series of screens to write and review your request before sending it. Once submitted, you will see a ‘View your request’ button beside the appointment, which will take you to the message sent. Your healthcare provider can then update the appointment and respond to you.
If you want to check any details about the appointment and can’t find the information in your record, then please contact your healthcare provider directly.