If you're having trouble registering for your Patients Know Best (PKB) record, this guide will help you resolve common issues and get set up quickly.
Common registration problems and how to fix them
My invite or access code has expired
Invite and access codes are valid for 10 weeks from the date they were issued. If your codes have expired, you won’t be able to use them to register.
If your codes have expired, or you haven’t received an invitation or registration codes, you can still register for PKB using NHS Login.
Visit:
https://patientsknowbest.com/register/
Select NHS Login and follow the instructions to verify your identity and register for PKB. You do not need to wait for a new invitation or registration codes if you are able to register this way.
If you’re unable to use NHS Login, please contact PKB Support and we can advise you on the registration options available for your healthcare organisation.
My password isn’t working
If you're having trouble setting or entering your password, first check that both password fields match exactly when setting a new one. If you’re copying and pasting a password, be careful as this can sometimes include extra spaces at the beginning or end. Try typing it manually instead.
If you’ve forgotten your password, use the Forgot Password option to reset it.
If you normally access PKB using NHS Login, select Continue to NHS Login instead, as you do not need to enter your PKB password when accessing your record this way.
My email is already linked to a PKB account
Each PKB record requires a unique email address.
If your email address is already in use, it may be because you already have a PKB record registered with that email address, or the email has been used for another person's PKB record, such as a partner, family member or someone you care for.
If the email belongs to an existing PKB record of your own, try signing in to your existing record rather than registering again.
If the email is being used for someone else's PKB record, you will need to use a different email address that belongs to you.
If you're unsure why your email address is already in use, please contact PKB Support for help.
You didn’t receive a registration email
If you were expecting a registration email but haven’t received one, first check your Junk/Spam folder, as emails sometimes get filtered there. If you still can’t find it, confirm with your healthcare provider that they have the correct email address on file. If necessary, they can resend the invitation. If the issue persists, contact PKB support for further assistance.
The registration page is showing the wrong details
If your name, date of birth, or other personal details appear incorrectly during registration, this means that your healthcare provider’s records may need updating. In this case, you should contact them directly so they can correct your details. Once you have successfully registered, you will be able to update some of your personal information within the Settings section of your PKB account.
How to register
If you haven’t registered yet, you may have received an invitation via text, letter, or email. Here’s how to proceed:
Registering with NHS Login
You can register for PKB using NHS Login even if you haven’t received an invitation or registration codes. You can also use NHS Login if your invite or access codes have expired.
Go to https://patientsknowbest.com/register/, select NHS Login and follow the instructions to verify your identity and register for PKB.
Registering with a text message
If your healthcare provider sent you a text message, click the link and enter the invite and access codes when prompted. Complete the form, set a password, and check your email for a confirmation link to finish setting up your account.
Registering with a letter
If you received a letter, go to the registration page using the web address or QR code provided. Enter your invite and access tokens, confirm your date of birth, and set a password. Check your email for a confirmation link to activate your account.
Registering with an email invitation
If you received an email from your healthcare provider, click the registration link, accept the terms, and confirm your date of birth. Complete the form and set a password to finish registration.
For further help, visit the Patients Know Best support page or contact your healthcare provider.