You’ll receive smartphone notifications from the NHS App when there’s a new message in the Events & messages section of Patients Know Best. These messages may include details about:
- hospital visit information,
- messages from healthcare professionals,
- questionnaires, and
- new documents.
Reading Your Messages
You can read new messages directly in the NHS App by selecting the notification. You will see a summary of the appointment update and a link to view the appointment in Patients Know Best.
Appointment Notifications
Patients Know Best sends notifications through the NHS App when:
- a new appointment is scheduled,
- an existing appointment is updated, or
- an appointment is cancelled.
Future Features
Right now, this feature is available at selected NHS Trusts. In the future, notifications will also include reminders, documents, and questionnaires. To see if your NHS Trust is included, visit the Patients Know Best Manual.