If you have not been able to reset your password by answering the security questions created when registering for your patient record, you will need a special link to be emailed to you which will allow you to create new security credentials.
Unfortunately, Patients Know Best support staff aren’t able to generate password reset links. To save time, we recommend using the phone numbers or email addresses provided below.
Please note that in order for your NHS Trust to reset your password, they may need to verify your identity. This is for your security and ensures that only you are able to access your medical information. The team will give you more details on the full process.
UK REGION
North of England
Calderdale and Huddersfield NHS Foundation Trust | Patientportal@cht.nhs.uk |
| Harrogate & District NHS Foundation Trust | 01423 553763 |
Hull University Teaching Hospitals NHS Trust | 01482 604444 |
Mid Cheshire NHS Trust | 01270 612200 |
Mid Yorkshire Hospitals NHS Trust | 01924 541169 |
North Lincolnshire and Goole NHS Foundation Trust | Telephone: 03033 306642 email: nlg-tr.patientaccesscallcentre@nhs.net |
| South West Yorkshire Partnership NHS Trust | PKB.Enquiries@swyt.nhs.uk |
York and Scarborough Teaching Hospitals NHS Foundation Trust | 01904 726400 |
Midlands
| Midlands Partnership NHS Foundation Trust | South Staffordshire: Telephone: 0808 1963002 email: mhsi.staffordshire@mpft.nhs.uk |
| Shropshire, Telford & Wrekin Telephone: 0808 1964501 email: access.shropshire@mpft.nhs.uk | |
| Sherwood Forest Hospitals Trust | sfh-tr.nottsnhsapp@nhs.net |
| University Hospitals of Derby and Burton NHS Foundation Trust | 01332 783474 |
| University Hospitals of North Midlands NHS Trust | pkb.uhnm@uhnm.nhs.uk |
London
| Barking, Havering & Redbridge University Hospitals NHS Trust | bhrut.pkb@nhs.net |
| Barnet, Enfield and Haringey Mental Health NHS Trust | beh-tr.pkb@nhs.net |
Barts NHS Trust | |
Chelsea and Westminster Hospital NHS Foundation Trust | caw-tr.cie@nhs.net |
Homerton University Hospital NHS Foundation Trust | huh-tr.pkb@nhs.net |
Imperial College Healthcare NHS Trust | imperial.care-informationexchange@nhs.net |
Please provide your:
| |
London North West Healthcare Trust | imperial.care-informationexchange@nhs.net |
Please provide your:
| |
North East London NHS Foundation Trust | pkbenquiries@nelft.nhs.uk |
| North London Mental Health Partnership | beh-tr.pkb@nhs.net |
The Hillingdon Hospitals NHS Foundation Trust | imperial.care-informationexchange@nhs.net |
Please provide your:
|
South of England
Dartford and Gravesham NHS Trust | dgn-tr.pkbinfo@nhs.net |
| East Sussex Healthcare Trust | https://www.esht.nhs.uk/my-health-and-care-record/help-and-support/ |
| Essex Partnership University Foundation NHS Trust | epunft.pkbqueries.eput@nhs.net |
Maidstone and Tunbridge Wells NHS Trust | mtw-tr.patientportalsupport@nhs.net |
Medway NHS Trust | medwayft.PKB@nhs.net |
Mid and South Essex NHS Foundation Trust | MSE.pkb@nhs.net |
Queen Victoria Hospital | qvh.systemshelpdesk@nhs.net |
| University Hospitals Sussex NHS Foundation Trust | uhsussex.pkb@nhs.net |