If you’ve received an email notification from us, it’s because your healthcare provider has created a record for you on this platform to share information with you online. This might include appointments, test results, or other health updates.

Register for Patients Know Best

If you are a patient in England, you may register for your Patients Know Best record using NHS Login.

You can sign up here: Register for Patients Know Best

We have a page with further instructions on setting up your NHS Login here: Creating an NHS Login

Do I Need to Register for Patients Know Best?

It’s entirely up to you. Registering for Patients Know Best gives you access to the secure platform where you can view your health information and interact with your healthcare provider online. However, registering is optional.

If you choose not to register:

• Your healthcare provider will continue to send you appointment letters and other communications as usual, either by post or email.
• You won’t be able to access your record or any additional online features provided by our platform.

Why Did My Healthcare Provider Choose to Use Patients Know Best?

Your NHS trust or healthcare provider has chosen to make your health information available to you online through Patients Know Best. This allows them to share updates with you more securely and efficiently, we're used by NHS trusts and healthcare providers across the UK to provide patients with secure access to their health information. We comply with all NHS and UK data protection standards, to ensure your data is safe and handled appropriately.

What Should I Do Now?

If you’ve received an email from us:

• Check the details of the notification to understand what’s been updated in your record, such as a new appointment.
• Decide if you’d like to register for Patients Know Best to access your online record.

You don’t have to take any action if you prefer not to register. Your healthcare provider will continue to send letters and other communications in the usual way.