Troubleshooting

Registration codes
Both the Invite Code and Access Code are case sensitive and we recommend typing them into the boxes manually rather than using cut and paste so that no extr...
Thu, 24 Oct, 2019 at 3:06 PM
My password is not secure!
If you've followed the instructions to create a secure password and you're still seeing this error message it could be that the characters you...
Thu, 24 Oct, 2019 at 3:07 PM
Confirmation email
Have you checked your junk folder? We know, that old chestnut! However, some email providers may try to send the email to the junk folder so it's worth...
Sat, 9 Nov, 2019 at 12:56 PM
Logging into your record
The web address to log into your record is: my.patientsknowbest.com The username for your record is your email address and it is unique, two records can...
Thu, 14 Nov, 2019 at 8:38 AM
I can't read my codes!
Unfortunately, some patients have recently received an invitation letter but the codes are unreadable due to the positioning of the text on the paper. W...
Mon, 4 Nov, 2019 at 6:46 PM
Wrong date of birth
Some patients have added their telephone number to the record of another they care for, for example, their parent or partner. Therefore if you have rece...
Mon, 4 Nov, 2019 at 6:49 PM