Registration FAQs

The invite code does not match my account
Does your code have a hyphen in it? If so, please could you remove it and try again? Some phone providers are adding a hyphen to codes that run over two lin...
Tue, 12 Nov, 2019 at 4:29 PM
My email address is not valid
If you see the following message:  "Entered value is not a valid email address (e.g.:" This means that the for...
Mon, 14 Oct, 2019 at 7:50 PM
My password doesn't match
As some of the strongest passwords can be made from phrases, we do include spacebar strikes or "spaces" in our passwords. It's easy to ad...
Mon, 14 Oct, 2019 at 7:18 PM
It says my date of birth is wrong
The information in your patient portal is sent directly from your NHS Trust, so if there is a mistake this will be reflected in your medical records.  W...
Mon, 14 Oct, 2019 at 7:53 PM
Will my data be secure?
We are committed to protecting the security and privacy of your medical data. Rest assured that your patient record is secure and we are the only company th...
Mon, 14 Oct, 2019 at 7:57 PM
My codes have expired
For your security, we restrict how long the registration codes are valid, we've recently extended their validity though so if you haven't tried al...
Tue, 5 Nov, 2019 at 3:28 PM