The web address to log into your record is: my.patientsknowbest.com
The username for your record is your email address and it is unique, two records cannot share the same email address.
If either your email address or password is incorrect you will see the same error message, “Invalid username or password”. We intentionally do not reveal which one of these is incorrect for your security.
As we accept phrases as a password, any spaces in the form will be counted as part of the password. Therefore we recommend that you do not cut and paste your password.
One final tip, if you’re having problems logging in and using a password manager, please check if the details being added are correct. Often a mistyped password will replace the correct one in your password manager!