If you've followed the instructions to create a secure password and you're still seeing this error message it could be that the characters you've chosen in your password are not recognised by our system.

Here are the punctuation marks we accept: !"#$%&'*+,-.\:;<=>?@[]^_`{|}~


Please note: This does not include the £ sign which is not an acceptable character in our passwords.

We also only currently allow characters from a standard English keyboard, so for example, accented letters will not be accepted. This is something we're looking to expand in the future though!


We adhere to the guidelines set out by the government’s National Cyber Security Centre NCSC who advise on best practices for password security